General Inquiries

For questions related to product features, account information, billing, or organizational partnerships, please reach our General Inquiries team at [email protected]. We handle all inquiries with careful consideration and timely communication.

To help us assist you efficiently, please include:

• A concise description of your question or request
• The primary account email or organization name
• Relevant URLs, product identifiers, or contract references

Developer Submissions

Developers seeking to publish apps on the Oceyu platform or to submit integrations should email the same address with the subject line “Developer Submission.” Please attach or include:

• App name, developer or sponsoring organization, and contact person
• Overview of the app, available platforms, and target users
• API reference, authentication method, SDKs, and any sandbox access details
• Documentation links, compliance notes, and review prerequisites
• Proposed timeline and any required developer credentials

Our Partnerships and Developer Relations teams review submissions on a rolling basis and will respond with next steps or requests for additional information.

Response Times

We recognize the importance of timely communication. An acknowledgement is typically sent within 1 business day. A substantive response to general inquiries is normally provided within 2–4 business days, depending on complexity and information availability. Developer submissions may require additional evaluation time; you will receive progress updates at defined milestones.

During peak periods or for high-priority requests, response times may vary. We are committed to notifying you promptly if any adjustment to timelines is anticipated.